Water Taxi Reviews

Water Taxi has an overall rating of 4.3 based on 82 reviews. Customer feedback on Water Taxi is mixed: Water Taxi reviewers highlight positive aspects like convenient booking process, friendly and helpful staff, punctual service, scenic routes, which strongly appeal to tourists seeking unique travel experiences, locals needing reliable transport, families looking for convenient options. However, Water Taxi is often criticized for its higher prices compared to alternatives, limited availability during peak times, occasional delays, lack of clear communication.

4.3/5.0

82 reviews

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All Water Taxi Reviews (82)
DavidHendricks_28
May 30, 2026
"Pretty easy to find seats"
It wasn’t very crowded when we went, and we found seats right away. I’m not sure if we just got lucky with the timing, but it felt easy and relaxed.
rose-Bradley
May 26, 2026
"Refund took a little longer than I expected"
I had to cancel my ride, and the refund did come through eventually, but it just took a few days longer than I thought it would. I also had to follow up to check on it. Not a terrible experience, just kind of slow.
grantgaccione9718
May 17, 2026
"Info was actually spot on"
I checked watertaxi.com before booking, everything lined up. The times, pickup spot, and prices were all exactly what ended up happening, so there wasn’t any of that guessing around. The site was easy to use on my phone too, which was nice. I’d use it again
William.chauarria
May 10, 2026
"The ride itself was okay, but the..."
The ride itself was okay, but the bathroom situation really threw me off. I was already feeling rushed getting there, and then I couldn’t find a restroom on the boat. When I asked, the staff basically just told us to use the facilities before boarding, which would’ve been helpful to know earlier.
For what it costs, I expected clearer info ahead of time. If you’re traveling with kids, older folks, or anyone who might need a bathroom quickly, definitely plan ahead. It wasn’t a terrible service, but that part made the whole trip more stressful than it needed to be.
Stella-stennett
May 01, 2026
"Fair price and easy enough"
Used Water Taxi last weekend and it was actually cheaper than I expected. I was a little unsure at first, since the price made me wonder if the service might be a bit hit or miss, but booking was simple and the ride ended up saving us a lot of time. Nothing fancy, but it did the job and I’d probably use it again
Josiah_brown92
April 28, 2026
"We booked a private charter through watertaxi.com for..."
We booked a private charter through watertaxi.com for our small group, and uh, it went really smoothly. The boat was clean, the captain was friendly and showed up right on time. We never felt rushed, and we got some really great views along the way. It was just an easy, relaxing day out. I’d definitely use them again.
DianaMosholder
April 18, 2026
"The flexible pass was honestly a big help"
I used watertaxi.com while I was in town, and the flexible pass ended up being really nice. I can’t explain it exactly, but it just made the whole thing feel way less stressful. We didn’t have to overthink every ride or plan everything super far in advance, which I really appreciated. At first, figuring out the times was a little confusing, but once we got going it was smooth. Overall, I felt like it was totally worth it
GARDUNO
April 17, 2026
"I brought my dog along and it was..."
I brought my dog along and it was so much smoother than other places I’ve tried. The staff were really relaxed about it and helped us get on without any fuss. The ride itself was comfortable and easy, and compared to similar trips I’ve done, this one felt a lot less stressful. I’d definitely use them again.
yvonne_Kelley87
April 17, 2026
"Crew Really Knew Their Stuff"
As someone who really appreciates when people show up prepared and take pride in their work, I was impressed. The crew was professional, friendly, and clearly knew what they were doing. Really nice experience overall.
William_freeman01
April 12, 2026
"Actually really easy to find the dock"
The signs around the dock were clear, so we actually found the water taxi quickly. We didn’t have to wander around at all, which was really nice since we had bags with us.
EDWARDS
April 02, 2026
"Parking Was Basically a Miracle"
I found parking so fast I almost didn’t know what to do with myself. It made the whole ride way less stressful, which felt like an absolute lifesaver
michaelslaney9241
April 01, 2026
"Not really the best with kids"
We booked a ride with my wife and our two kids, and it ended up being kind of more stressful than fun. I thought it would be a nice family thing, but it just didn’t really feel set up for younger kids.

The website didn’t seem to have much clear info about stuff like strollers or where exactly we were supposed to wait, so we were sort of figuring it out as we went. Boarding felt a bit rushed too. The crew wasn’t rude or anything, but when my youngest got nervous, they didn’t really do much to help.

The seats felt tight, and the safety instructions weren’t explained in a way that felt very kid friendly. It was fine, I guess, and we got through it, but I probably wouldn’t choose it again for a family day out.
virginia.Walker
March 23, 2026
"Handled the Bad Weather Really Well"
We had some rough weather come through, and I was a little worried about how things would go. But they did a great job keeping us updated right away, which made the whole situation feel a lot less stressful.
John-bayerl
March 15, 2026
"Used watertaxi.com for a ride with my..."
Used watertaxi.com for a ride with my mom. She uses a walker. Booking was simple. The accessible stop info helped too, though I still called to double check a few details.
The crew was kind. Patient. Gave us plenty of time getting on and off. Some docks were easier than others, so not perfect. But overall, it worked well. Felt safer than I expected.
hello_richard307
March 07, 2026
"Hours were kind of a letdown"
We were hoping to get a ride later in the evening, but they had already stopped running by then. Maybe the service is okay if your schedule lines up perfectly, but for us it was frustrating. The hours felt limited, and it wasn’t super clear ahead of time, which made planning more annoying than it needed to be
hello_joan478
February 27, 2026
"Showed up right on time"
We used Water Taxi last weekend, it was way smoother than I expected. I figured we’d end up standing around waiting for a while, but every time we got to the stop, the boat showed up pretty much right on schedule. We only waited a few minutes here and there, and the whole thing moved along quickly. It was just one of those nice little surprises where everything works the way it’s supposed to.
judithturney2351
February 23, 2026
"I was weirdly impressed by the snacks..."
I was weirdly impressed by the snacks and drinks on my watertaxi.com trip. I grabbed a cold drink and a few snacks, and the prices weren’t bad either. Nothing super fancy, but exactly what you want for a ride like that. Part of me thinks they know exactly how to get you feeling relaxed onboard, because it definitely worked. Made the whole trip feel way more chill and easy.
hello_thanh004
February 22, 2026
"Great first impression when they actually picked up"
My first impression was really good because I called and someone picked up quickly. The phone support was easy to talk to and actually helped me get things sorted out without a hassle.
Jenine_morgan80
February 15, 2026
"Boarding Felt Smooth, Right?"
We used watertaxi.com for our ride, the boarding process was really easy. The staff clearly told everyone where to wait, so there wasn’t that awkward confusion or people pushing around, you know? We had bags with us too, and still managed to get on without any hassle. It definitely made the start of the trip feel a lot less stressful. I’d use them again, for sure
joseph.Corzo
February 07, 2026
"Handy if the route lines up"
I’ve used watertaxi.com a couple of times, it’s convenient when the route is already going where you need it to go. It definitely saved us some walking, which is kind of the whole point. That said, a few of the stops weren’t super obvious to find, and one ended up being a bit farther from our destination than expected. Overall, it was fine and I’d use it again, but clearer stop locations would make it a lot easier.

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